Published by ChinaMNC · Laifeng

Liaoning Tax Authorities Enhance Services for Taxpayers and Fee Payers

Foreign founders operating in China can benefit from Liaoning's tax service improvements, including targeted policy support and streamlined dispute resolution. This article summarizes recent initiatives from the Liaoning tax system under the second batch of thematic education.

Liaoning Tax Authorities Enhance Services for Taxpayers and Fee Payers

Foreign founders registering or operating a company in China should note recent developments in Liaoning province, where the tax system has been intensifying efforts to solve problems and provide practical services for taxpayers and fee payers. These initiatives, part of the second batch of a broader thematic education campaign, aim to improve the business environment and support enterprises.

Focus on Learning and Service

Since the launch of the second batch of thematic education, party committees at all levels of the Liaoning tax system have closely followed the general requirements of "learn thought, strengthen party spirit, emphasize practice, and build new achievements." They have educated and guided party members and cadres to integrate learning, thinking, and action, and to firmly establish a people-centered development philosophy. The focus has been on solving difficulties and doing practical things for the masses, ensuring that work benefiting people's livelihoods warms their hearts and aligns with their wishes.

To promote action through learning, learning comes first. The party committee of the Liaoning Provincial Tax Service, State Taxation Administration, has prioritized "learning thought." Driven by the provincial bureau's party committee, party committees at all levels throughout the system have closely integrated with the actual work of taxation, deeply studied the party's scientific theory, and strived to master the leadership methods, thinking methods, and work methods contained therein. They have established a political achievement view that benefits the people and strengthened the concept of serving taxpayers and fee payers as the center, forming a good situation where tax work and taxpayers and fee payers move in the same direction and answer the same questions together.

Xu Guanglie, secretary of the party committee and director of the Liaoning Provincial Tax Service and head of the thematic education leading group, stated: "Learning thought means learning loyalty, learning compliance, learning skills, and learning motivation, and solving the problems of 'for whom to work, what to do, and how to do it' from the perspective of thought and action. Based on the actual work of taxation, we focus on what taxpayers and fee payers think and hope for, seek more ways to solve problems, do more things that benefit enterprises and the people, and let taxpayers and fee payers truly feel the actual results of thematic education."

To ensure that thematic education is deeply rooted in the hearts, the tax departments of Chaoyang city and county levels have used methods such as leading group guidance, branch co-construction for in-depth learning, and on-site learning at red resources to carry out party lectures and themed party day activities. They comprehensively study and understand the scientific system, essence, and practical requirements of Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, and effectively transform this important thought into a powerful ideological weapon for transforming the subjective and objective world.

With the "key minority" leading the "vast majority," party member leading cadres of the Dandong Municipal Tax Bureau have taken the lead in combining learning with application and promoting action through learning, planning and advancing a series of work measures to improve the quality and efficiency of tax and fee services. The grassroots party organizations of the bureau have deeply carried out the "make contributions based on posts" activity, visiting people to listen to their opinions, and the 97 improvement measures proposed have been implemented one by one and achieved results.

Armed and guided by scientific theory, the Yingkou Municipal Tax Bureau has carried out "one enterprise, one policy" services with clearer goals and more solid measures. They proactively provided precise tax and fee policy services for heating enterprises, promptly delivered the "dividends" of tax and fee preferential policies, and used warm actions to continuously warm residents' winter. Liu Shaoyang, secretary of the party committee and director of the bureau and head of the thematic education leading group, said: "We do not shirk or dodge in the face of urgent, difficult, and anxious problems of taxpayers and fee payers, and truly use the party's innovative theory to guide our tax practice of seeking welfare for the people."

Deepening Research and Solving Problems

Learning is the foundation of action, and action is the use of learning. In the second batch of thematic education, leading cadres at all levels of the Liaoning tax system have adhered to the fine style of "four down to the grassroots," walked the mass line of the new era, and promoted the transformation and substantiation of research results and the implementation of inspection and rectification with the energy and tenacity to solve problems and do practical things for the masses.

During the thematic education period, provincial bureau leading cadres took the lead in continuously deepening research work, going deep into the grassroots to walk through processes, and personally solving problems on the front line, promoting the resolution of more than 20 key issues concentratedly reported by grassroots units and taxpayers and fee payers. The "top leaders" of each municipal bureau successively went deep into more than 50 county-level tax bureaus, more than 60 grassroots party branches, and the front line of tax and fee collection and management services, listening to opinions and suggestions from taxpayers and fee payers on site, and promoting the resolution of more than 140 practical problems.

In the "walk through processes" activity of leading cadres, leading cadres of the Benxi tax system consciously changed their identities and perspectives, experienced the tax and fee business handling process, directly investigated service blind spots, and came up with ideas and methods to solve problems. Recently, Qi Wei, secretary of the party committee and director of the Pingshan District Tax Bureau of Benxi City and head of the thematic education leading group, carried out "walk through processes" and went to Benxi Fuyao Float Glass Co., Ltd. to conduct a major inspection of the implementation of tax and fee preferential policies. From the perspective of taxpayers, he checked whether policy push was precise, whether tax declaration was smooth, whether tax services were convenient, and whether cadre style was pragmatic, and on-site studied and solved practical problems encountered by the enterprise in policy understanding and document filing. Song Yang, accountant of the company, believed that the tax bureau leaders' door-to-door experience of tax handling processes and solving practical problems was very pragmatic and welcomed by enterprises.

To walk the mass line of the new era, the party committee of the Huludao Municipal Tax Bureau has educated and guided the majority of party members and cadres to learn deeply and practice sincerely, and seek truth and effectiveness. The city's tax system has deeply built intelligent "integrated inquiry and handling" windows, continuously improving the level of tax and fee payment services. Since the launch of the second batch of thematic education, the intelligent "integrated inquiry and handling" windows have handled more than 50 "difficult and complicated diseases," with a satisfaction rate of 100%. Han Tao, secretary of the party committee and director of the bureau and head of the thematic education leading group, said: "We comprehend laws, clarify directions, learn methods, and increase wisdom in the study of the party's innovative theory, launch the engine of party members and cadres' proactive action, and with the tenacity of 'biting the green mountain and not letting go,' persist and make long-term efforts to contribute to the high-quality development of the tax cause."

Building "Fengqiao-style" Tax Offices

To deepen and substantiate thematic education, it is necessary to truly learn, understand, believe, and more importantly, truly use, do, and grasp. The Liaoning Provincial Tax Service takes the high-quality construction of "Fengqiao-style" tax offices in the new era as a starting point. In accordance with the Guiding Opinions of the State Taxation Administration on Promoting the Construction of "Fengqiao-style Tax Offices (Sub-bureaus, Tax Service Halls) in the New Era," and around the Liaoning tax "15566" vision plan, it progressively consolidates the grassroots foundation of tax authorities serving national governance, refines and issues specific work plans, plans and advances the "operation map" and "timetable," promotes the linkage of tax authorities at the provincial, municipal, and county levels, creates a strong atmosphere of striving to create "Fengqiao-style" tax offices, and opens up the "last mile" of contacting and serving the vast number of taxpayers and fee payers.

Since the launch of the second batch of thematic education, the Fuxin Municipal Tax Bureau has extended learning, research, and practice activities to the grassroots, raised awareness, clarified direction, filled shortcomings, and solved problems. In the city's 38 tax sub-bureaus (offices) and tax service halls, it has unified signs, unified images, and unified standards, set up "New Fengqiao Windows" and "New Fengqiao Rooms," promptly and effectively resolved tax and fee disputes, safeguarded the legitimate rights and interests of taxpayers and fee payers, and improved the service quality and social image of the tax department.

At the meeting of the Liaoning tax system for the summary of the first batch and deployment of the second batch of thematic education on studying and implementing Xi Jinping Thought on Socialism with Chinese Characteristics for a New Era, the provincial bureau party committee required the province's tax system to adhere to "learn comprehensively, deeply, thoroughly, believe, and apply" in thematic education, highlight cohesion of hearts, work priorities, traction and driving, upper and lower linkage, and discipline rectification, find gaps, fill shortcomings, and strengthen weaknesses, form work synergy, and focus on opening up the blocking points, pain points, and difficulties that restrict the high-quality development of the tax cause.

Implementing Tax and Fee Preferential Policies

Implementing the continuation, optimization, and improvement of tax and fee preferential policies is a major decision and deployment of the Party Central Committee and the State Council, and also an important criterion for testing thematic education. The Liaoning tax system adheres to the "five measures simultaneously" work strategy, deepens the reform of "enjoy without application," and promotes the fast, accurate, stable, and good implementation of tax refund, tax reduction, and fee reduction policies. Since last year, the province has added more than 20 billion yuan in tax and fee reductions and tax refunds and deferrals, effectively reducing burdens and increasing confidence for various business entities.

"We have enjoyed more than 70 million yuan in VAT retention tax refunds, which has greatly solved our funding problems, made our cash flow more sufficient and stable, and we are full of confidence in future development," said Zhang Shaoqiang, general manager of Liaoning Xinhualong Dayou Molybdenum Co., Ltd. Since 2023, the Jinzhou Municipal Tax Bureau has focused on the urgent, difficult, and anxious expectations of taxpayers and fee payers, continuously improving the accuracy of policy push, and promoting the implementation of tax and fee preferential policies.

High-quality service for Liaoning's comprehensive revitalization and new breakthrough is the unshirkable responsibility of the province's tax system. Xu Guanglie took the lead in carrying out the "leading cadres enter parks and enterprises" activity, going deep into multiple enterprises in the Liaozhong Near-sea Economic Development Zone to promote tax and fee policies, deliver preferential "dividends," solve tax-related problems of major investment projects, and solve enterprise financing difficulties through "silver-tax interaction." The relevant practices were rated as an excellent case of Liaoning Province's "leading cadres enter parks and enterprises to solve problems and demands." Since the launch of the second batch of thematic education, the province's tax system has deepened the "project steward" tax service mechanism, organized 1,237 tax cadres to provide exclusive services for nearly 400 major projects, solved more than 300 practical problems, and implemented tax and fee preferences of more than 1 billion yuan.

The Shenyang Middle East Port Commercial Complex project encountered difficulties in capital turnover during construction. When applying for deferred tax payment for the first time, it was not completed due to an operational error. After learning of the situation, the full-process project steward team of the Heping District Tax Bureau of Shenyang City immediately provided detailed guidance and follow-up services to the enterprise, quickly helping the enterprise complete the tax deferral business. "The tax personnel taught us how to operate hand by hand, and it was done smoothly. This deferred tax payment of more than 70 million yuan greatly alleviated our funding pressure," said Xie Lu, chief accountant of the Shenyang Middle East Port Commercial Complex project.

Only by jointly promoting the modernization of taxation can we effectively improve the ability and level of solving problems and doing practical things for taxpayers and fee payers. The Anshan Municipal Tax Bureau, around the "five projects" proposed by the provincial bureau party committee of party governance and soul casting, development empowerment, reform strengthening the foundation, service quality improvement, and team upgrading, takes thematic education as an opportunity to effectively stimulate team vitality, form a good atmosphere of unity, progress, pragmatism, and efficiency, and has achieved positive results in building party building demonstration bases, improving tax service quality and efficiency, and improving tax and fee supervision mechanisms. Qu Chunguang, secretary of the party committee and director of the bureau and head of the thematic education leading group, said: "Thematic education has boosted the spirit of party members and cadres to forge ahead and strive for excellence, and will certainly strongly promote the 'five projects' to take root in the city's tax system."

Next, party committees at all levels of the Liaoning tax system will continue to assume the main responsibility, effectively play the role of the thematic education leading group and its office, optimize the promotion mechanism of thematic education, and track and evaluate the progress and effectiveness of thematic education. At the same time, they will further promote the deep integration of thematic education with the main responsibility and main business of taxation, effectively advance various key tasks of tax reform and development, and test the quality and effectiveness of thematic education with practical actions and results.

Call to Action: Foreign founders can contact ChinaMNC on WhatsApp / WeChat at +86 153 1898 8535 for help registering and operating a company in China.

This summary is based on information published by the relevant Chinese government website and is general information, not legal or tax advice.